“Even the small things we do will make it a bigger holiday for you"
Welcome to Suitcase Travel an independent family owned travel business that simply love travel and helping our customers find those special holidays.
You will quickly get to know that Suitcase Travel is not about selling holidays but finding and creating memorable travel experiences that you will want to share with friends and family. We understand that everyone is different, with different tastes, different needs and budgets.
We act as both a travel agent for hundreds of different tour operators and as a tour organiser in our own right using our group ATOL license. This means we can look at different ways to get you the best value and experience for your proposed holiday. This could be through an established tour operator (at no extra cost to you) or creating a bespoke itinerary or even a mixture of both. Unlike large High Street named travel agencies, we have the flexibility to do most things giving you the freedom and control to choose what you want but allowing us to work with you and help find the best value and experience – we will definitely not be pushing our own in-house products onto you.
We bring independent impartial knowledge that will not only help you understand the experience your holiday will give you, but all those extra tips too! The best part is that our service is free costing you no more than booking direct. You will always be a person to us and not a number that gives you the confidence that even the small things we do extra will make it a bigger holiday for you.
100% Financial Protection and consumer confidence under the Package Travel regulations.
Though we are a small family business we still have a big punch in buying power by being members of the Global Travel Group allowing us to offer you the best deals including those not always found on the internet booking engines. The Global Travel Group also run our trust fund where client’s monies are securely held, so in the unlikely event of Suitcase Travel failing your money is safe and your holiday will go ahead as planned. All our air inclusive holidays will also be protected with ATOL and an ATOL certificate will be issued on booking your holiday with us.
How Suitcase Travel help their clients:
The following are some examples how an independent travel agency can help customers and can be better than the internet including saving money for our customers!
Solo Traveller on Hurtigruten
Mrs B. wanted to experience the 12 days Hurtigruten Fjords and Northern Lights cruise, but had concerns in how to get to Gatwick to meet the only flights to Bergan and that she was travelling alone. We were aware of a touring company that offered small escorted trips on same cruise and dates. They offered a home pickup (in this instance Bedfordshire) to Gatwick, an extra night in Bergan with escorted city sightseeing and comfort of travelling in a group for only £100 more than booking the cruise direct with Hurtigruten. The getting to and from Gatwick by private taxi would cost more than the £100!
Honeymoon Couple and Safari
A Honeymoon couple came to us who had been looking on the internet for a 2 centre holiday – short African Safari and exotic beach. The internet and review sites led them to focus on Tanzania and Zanzibar which was beyond their budget. On speaking with them it was more seeking the experience of a safari than visiting a specific safari area. We suggested that they look at South Africa and Mauritius and saved them more than £4,000 for the same duration and experience.
USA Fly Drive
A couple that had only had holidays to Spain. The children had grown up and they wanted to do a bucket list trip to visit South Dakota as the husband was fascinated with the western movies he was brought up on as a kid. The problem was that he did not like flying and the flights to South Dakota meant at least 2 x stops and there was a budget. He didn’t mind driving but did not want to drive all day long. We organised a trip using direct flights into Denver leaving a 6-hour trip to South Dakota. We broke up the drive with stopovers on route in small “one horse towns” that went with the theme of the holiday and keeping the trip within budget. In fact, on their return the biggest enjoyment of their holiday was staying overnight in one of these towns where the locals welcomed them and fully immersed our clients in the local bar life!
Private tour South Africa
We booked a couple to do Kruger Park safari, Cape Town and fly drive along Garden Route. South African Airways had a technical fault on aircraft and cancelled evening flight. South African Airways took care of our clients by putting them in an airport hotel overnight and rebooking them on flight following morning. Being a Sunday evening, clients naturally panicked in how to contact operator to reorganise all the different elements of the trip. They contacted us by Facebook messenger (Facebook and emails are frequently monitored by us in out of office). We telephoned clients back and reassured them to have good nights rest and that we will organise everything whilst they are in flight to South Africa. On arrival in Johannesburg, they had a text waiting from us on their phone, confirming someone was waiting for them at airport to give them confirmations for all their revised arrangements. Without booking through a travel agent they would have had to wait until their arrival at Johannesburg before they could make any phone calls to rearrange.